Tikona Review

Hi


I had a very nice experience with Tikona customer care executive NAVDEEP(hope i spelled your name right He solved all my queries am a happy Tikona user. He was pleasant and patient all the way. I myself work in a customer care, so i know how important this can be

NAVDEEP hope this helps you.


Regards
Mohd Aman
user id = 1104980833


                                                                                                                                                                                              
Hi

I would recommend this connection, as speed is good & also at affordable price. l have taken this decision after due consideration of other ISPs & their respective plans & demos

Order: l ordered this connection by filling request form on their site tikona.in. A day after l got call for order taking & free demo..l liked the speed that l was getting so l ordered it with plan of 4Mps.

Installation: I had to call 2 times to get installation as salesman promised me ll get installation on next if paid cash, but got it after 4 days. After installation l checked speed it was wooping 3.2Mps to 3.7Mps.. so more or less same speed for what l m paying for..!   Main reason l get such good speed is that their access point is near my building.

Conclusion: Strongly recommended
                                                                                                                                                                                             


   Hi Friends


I chose to go for Tikona broadband after much consideration and in a day of getting the connection I must say I feel pretty happy with my choice. Following are a few reasons I took the decision

1. I was using reliance broadband+ and reliance 3G 5 GB plan. I finally decided to terminate both connections. The so-called 3.1 Mbps reliance broadband never gave me speed above 256 Kbps most of the time for years. The max speed it would have reached was around 1 Mbps and this happened in rare occasions. It was very disappointing to get dial-up speed sometimes.

2.For faster speed I took 3G and even bought a 28.8 Mbps capable Vodafone usb dongle to take full advantages of the super-fast 3G.The max speed I got was around 6/7 Mbps. Initially it’s very exciting to use such fast internet but It costs me around 1200 RS excluding tax just for 5 GB and sometimes when I crossed the limit I had to pay a lot for those extra data usage. It seemed to me it’s not worth paying so much even though I have no complaints about the speed..

3. I was really interested in the 999 hurricane 10 Mbps plan from You BB. But You is not available in my building. Airtel is also not available here. So I thought of giving tikona a try. TATA indicom broadband was not an option for me as I had already experienced it’s pathetic connection a few years ago.

So I filled the form on tikona website for a free demo on Nov 1st.I decided to take the 849 ADBB 9 GB plan. The sales guy called me up in the afternoon when I was in office and I told him to come to my house early next morning. He turned up around 10:30 on Nov 2nd and gave me a demo. The speedtest.net showed 2.1 Mbps. I opened a few websites. It worked fine. I was pleasantly surprised when I said I would take the 849 2 Mbps plan. and the sales guy told me that Tikona had launched a 4 Mbps,799,15 GB plan on Nov 1st .I was not aware of this new plan and when the guy told me about this plan without thinking for a sec I decided to take the new plan. So the guy left with the money and told me in 2 days the engineer would come for installation.

I got the user id and password next day on my mail and cell respectively. I didn’t receive any call in two days. So on 5th Nov I called their customer care and asked for the status. The guy said within 6 days of payment installation would be done. I was shocked as the sales guy said it would take 2 days and it’s mentioned in the connection receipt within 3 days of payment installation would be done. I argued with the guy on phone and said nowhere there’s mentioned it would take 6 days for installation. So I just hung up and went to tikona website and posted a message on the order tracking option to install ASAP.

To my surprise 2 engineers came for installation around 7 PM same day. One guy went to the roof to install the switch and the other guy was with me by my laptop. The funny thing is that this dude started browsing my folders. I asked him if the setup is done and he said the other guy on the room would let us know. Then he asked me for my songs folder and movies folder and transferred some stuff to his blackberry. I was like wth.!!!!!!Seriously tikona hire some professionals not college kids as engineers.

After an hour or so the other guy came from the roof and asked me to login with my userid. The first thing
I checked was speedtest.net.It showed 3.9 Mbps for dl speed. Then I downloaded some file on IDM, The speed was hovering within the range of 250-500 KB/s. Then I downloaded a torrent in uTorrent. The speed was pretty good. Around 400-450 KB/s. Within 24 hours of taking connection I have tested in speed test like 10 times. Every time It gave me download speed within 3.9 to 4 Mbps and the Uload speed around 0.5 Mbps. So it’s pretty consistent. Also I saw a few videos on YouTube. There was continuous streaming without any buffereing which was impressive.And It hasnt got disconnected once in a day.I can only hope it stays the same in the future.

The pricing is impressive compared to a lot of other ISPs.The speed is pretty good and consistently around 3.5 - 4 Mbps.The connection has been pretty stable for a day without getting disconnected even once...I have heard the technical support staff is pretty efficient too although I hope I will never have to contact them.Also the tikona self care site gives the data usage per session.Paying bills online looks easy too.


All in all I am very satisfied with the connection.